Clear answers before and after purchase
MT5 setup, payments and licensing guidance—without unsupported performance claims.
Before you buy
Are all tools made for MT5?
New Pips Robot listings are for MetaTrader 5. Check the product page for instrument symbols, broker and account requirements.
How do I check account suitability?
Use the compatibility section on the product page. It relies on developer-supplied requirements and is not a performance or safety guarantee. Start on demo.
Do I need a VPS?
Check the VPS requirement on the product page. Continuously operating EAs may benefit from a VPS; indicators can differ.
Payments & orders
Must I sign in before checkout?
No. Checkout accepts name, email and country; your order is linked to a customer account. Existing customers may sign in with email and password at checkout.
When is my Binance/USDT payment confirmed?
Clicking “I have transferred” does not prove payment. Staff verify receipt, network and amount before confirming the order. Never send to the wrong network.
Where can I see my order?
Open your account dashboard and the orders section. Emails can be delayed if delivery is not configured; keep your order number.
Licenses & activation
How do I activate an EA license?
After payment verification, open My Licenses. When automatic activation is available, enter the MT5 account number and exact broker server name, then follow the product guide. Some tools require manual activation.
Why does license verification fail?
Check account number, broker server, expiry and network connectivity. Allow the verification URL in MT5 settings when the tool requires it. Never share keys publicly.
Can I change the trading account?
Licenses are generally bound to the MT5 account and broker server. Rebinding depends on product policy and may require administrator review.
How do I renew my license?
When a renewal button appears in My Licenses, complete checkout. Renewal is applied only after confirmed payment; exceptional cases may need manual review.
Installation & safety
Where do I install an EX5 file?
In MT5 use File → Open Data Folder. Put EA files under MQL5/Experts and indicator files under MQL5/Indicators, then refresh Navigator or restart the terminal. Follow your product guide.
Are backtest results guaranteed?
No. Historical or simulated results do not guarantee future returns. Slippage, spreads, broker conditions and capital affect results; test on demo first.
No matching answer. Try a shorter term or contact support.
Have your order number, tool type and issue details ready. Never send passwords or private keys.
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